FAQs - Sportif


HOW CAN I CONTACT SPORTIF CUSTOMER SERVICE?

Sportif customer service representatives are available to assist you Monday through Friday from 6am to 5pm, and Saturday from 8am to 4pm PST.

To contact us by email or telephone, please click here.

HOW CAN I PLACE AN ORDER WITH SPORTIF?

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the "My Cart" in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

For information on ordering by phone, fax, or mail, please click here.

WHAT ARE YOUR SHIPPING AND HANDLING CHARGES?

We offer FREE standard US shipping for all orders over $99. Products ordered with standard shipping normally arrive within 7-10 business days. UPS Ground service (5-7 days), 3-day select, 2-day, next day and International shipping are also available for an additional charge. Free shipping applies to the NET amount of your order.

For more information on our shipping rates and services, please click here.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards (Visa, MasterCard, American Express and Discover) on our web site, as well as over the phone (sorry, no checks, money orders, or CODs) with mail orders. All prices online are shown in U.S. currency. We no longer accept checks.

For information on ordering by phone, fax, or mail, please click here.

WHAT IS YOUR GUARANTEE?

Everything we sell is fully guaranteed. To review our policy, click here.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year. For more information on processing returns and exchanges, please click here.

CAN YOU REPAIR SPORTIF STRETCH PRODUCTS?

Yes. If within a year of purchase it is free. After a year we can do repairs for a nominal fee and shipping costs. We can repair only Sportif Stretch products. They must arrive to us in clean condition. Call Sportif at 1-888-260-7676 for details. Click here to download our repair ticket form.

IS THERE A HEMMING SERVICE FOR PANTS?

Yes! Hemming for pants is available for $5.95 per pair. You may choose any length from 27" to 35", straight hem or a cuffed hem on most styles. A screen will appear upon checkout allowing you to specify your hemming needs. Orders requiring hemming under 27" would need to be called in to customer service. Those hemmed under 27" are not returnable. Some exclusions apply.

CAN I SEND A GIFT WITH NO RECEIPT INCLUDED?

Yes! When sending a gift, enter a message in the “Gift Message” field on the Shipping Info page during checkout and a card will be included with your message on it. (Like "Happy Birthday! Love Mary") The invoice will not be included in these shipments.

DOES SPORTIF SELL GIFT CERTIFICATES/CARDS?

Not at this time.

WHY IS THE COLOR OF MY PRODUCT DIFFERENT IN PERSON FROM WHAT I SAW ON YOUR WEBSITE?

We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-888-260-7676. We also offer a return/exchange policy if you are not satisfied with your purchase. Please see our returns and exchanges page for more details.

HOW CAN I GET A CATALOG MAILED TO ME?

The best way to shop the most complete and up-to-date catalog of Sportif products is to visit our online store at www.Sportif.com. However, if you would also like to receive our catalog in the mail, we will be happy to add you to our mailing list.

To request a catalog by mail, please click here.

DOES SPORTIF HAVE AN EMAIL LIST? HOW CAN I START RECEIVING EMAILS?

Yes, Sportif does have an email list. To signup, click here to join our e-community and start receiving weekly emails.

IS IT SAFE FOR ME TO ORDER ONLINE?

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. For more information on our privacy and security policies, please click here.

WHAT ARE THE HOURS & LOCATION OF YOUR OUTLET STORE?

Our Outlet store is located at 1415 Greg Street in Sparks NV -- Just 1 block East of Rock Blvd.

Sportif Store Map

To go to our outlet store web site click here. Or call 775-353-3434 or 888-357-3567.

 

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