- Popular Questions
- Account & Notifications
- Orders
- Shipping
- Returns
How can I contact Sportif Customer Service?
Customer Service is available to assist you by live online chat, phone, or email Monday through Friday, from 6:00 AM to 4:00 PM PT. To contact us click here.
Can I pay with PayPal?
Yes, we accept PayPal as a payment method at checkout.
To pay with PayPal, simply select all the items you wish to purchase and choose the yellow PayPal Checkout button in your cart. You will be redirected to log in to your PayPal account, where you can select your preferred payment method and shipping address. After confirming your details, you’ll be redirected back to the Sportif checkout page to review and finalize your order.
You can also choose PayPal as your payment method during the final step of the standard checkout process. In this case, you'll select PayPal in the Payment Info section and be directed to log in to your PayPal account to complete the transaction. Your shipping information will be collected through the Sportif checkout process.
Once your order is placed, you’ll receive a confirmation email from Sportif, along with a receipt from PayPal sent to the email address associated with your PayPal account.
Does Sportif offer repairs?
Yes, we offer repairs on Sportif garments for a nominal fee. Please ensure that all items are clean before sending them in for repair, as we are unable to accept soiled garments.
If you have any questions or would like to inquire about a repair, Customer Service is here to help. Representatives are available via live chat, phone, or email, Monday through Friday, from 6:00 AM to 4:00 PM PT.
Does Sportif offer hemming?
Yes, we offer hemming for pants at a fee of $5.95 per pair. You can choose either a straight hem or a cuffed hem. For cuffed hems, lengths range from 27" to 33.5", and for straight hems, lengths can be up to 35" on most styles.
If you need hemming for pants with a length shorter than 27", please contact our Customer Service team, as these orders require special processing. Please note that pants hemmed to a length under 27" are not eligible for return. Some exclusions apply.
To order pants custom-hemmed under 27 inches online: Select any length from the hemming options dropdown and include your specific instructions in the Order Comments field. For example: “CUSTOM HEM TO 25 inches. I understand that these pants are non-returnable."
Where can I find a guide to Sportif stretch products?
Designed for comfort and mobility, Sportif's exclusive stretch fabrics have been delighting our customers for over 40 years. Here you will find information regarding our Core Spun Technology, Mid-Weight Twill and Tropical Twill fabric types. Sportif Stretch Guide
Why is the color of my product different in person from what I saw on your website?
We strive to display our clothing and accessories as accurately as possible. However, due to variations in monitor settings, the actual color of the product may differ slightly from what you see on your screen.
If you have any questions about our products while shopping, Customer Service is happy to assist you. You can easily reach us via live chat or by calling 888-260-7676. Additionally, we offer a return/exchange policy if you're not fully satisfied with your purchase. For more information, please visit our Return Policy page here.
How can I find an item online that I saw in the Sportif catalog?
Each item in our catalog includes a product ID or style number, located to the right of the style name. To find the item online: Enter the style number into the search bar at the top right of the Sportif.com website to find product matches. You can also search using the item’s name or a brief description. Once entered, relevant results will be displayed.
How can I get a catalog mailed to me?
Thank you for your interest in our catalog. To request that a catalog to be mailed to you please click here.
Does Sportif have an email list? How can I start receiving emails?
Yes, Sportif does have an email list. To sign up, enter your email address at the bottom of this page.
Where can I leave a review about an item I purchased?
To leave a review, photo or video on a previously purchased item, navigate to the product page for your item on Sportif.com, and scroll down to the reviews tab. Click "Write a Review" at the top right. These reviews help other customers in choosing the best products for them. We’re always happy to hear your feedback!
When writing your review, keep in mind:
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- Focus on the product and your experience with the product
- Provide details about why you liked or did not like the product
I have comments to make about your products, where may I send them?
We love to hear your feedback, good or bad. Send your comments and suggestions to [email protected].
Can I order from Sportif USA if I live in Canada?
Yes, you can order online from our website.
Does Sportif USA sell gift certificates/gift cards?
Not at this time.
How do I open a Sportif USA account?
Welcome! To create an account, simply here. and complete the required fields. You can also opt in to our newsletter for updates on new styles and exclusive offers. Once your account is active, you’re ready to shop, browse, and leave reviews.
Why can't I login?
Here are some tips + tricks to help if you're having trouble logging in to your Sportif USA account.
Forgot your password?
You can log in with your email address. If you forgot your password, get a new one here. Enter the email address associated with your Sportif USA account, and we'll send you a reset password link.
Password isn't working?
Request a new password here.
Didn't receive your reset password link?
Check your spam folder and add Sportif.com to your safe list. You should receive the password reset notification email within a few minutes, but it can take up to 15-20 minutes. Check back a little later if you don't receive it right away.
No record of a Sportif USA account?
If you don't have an account and would like one, you can create one here.
Not sure if you have an account?
Try requesting a new password here. If you have an account, a password reset link will be sent to your email. If no account is found under that email address, you'll be notified and can easily sign up for a Sportif USA account.
How can I reset my password?
- Navigate to the Sign In page on Sportif.com
- Click “Forgot your password?” next to the sign in button
- Enter your email address in the space provided and click reset password
- If you have created an account in the past with the email address you entered, you will receive a password reset email. (If you don't receive this e-mail, please check your junk mail folder or contact Customer Service for further assistance).
- Check your email for the reset link. (If you have ad blockers or pop-up blockers enabled on your browser, we recommend disabling them for this process).
- Open your email from Sportif and click “Set a New Password”.
- Enter your new password in the fields provided and click “Continue”
- You will see a message in green confirming “Your password has been successfully updated.” You will receive an email confirmation as well.
You will now be able to enter your email address and new password and log in to your account.
If you didn't receive a password reset email:
- Check your junk or spam folder to see if the link ended up there.
- You might not have a Sportif USA account set up. Try creating a new account using your email address.
If you are still unable to reset your password, please contact Customer Service.
Where do I find my order history?
To view your past orders, log in to your Sportif USA account. Your order history is automatically saved as long as you are logged in when placing your orders.
To access your order history, log in to your account and click on Account in the top-right menu. On the Account page, select the Orders tab to view all orders placed while logged in. Click on any order number to view the details.
How do I subscribe or unsubscribe from the newsletter?
Subscribe to the newsletter
To subscribe, log in to your Sportif USA account, go to Account Settings, and check the Exclusive Offers box at the bottom of the page. Alternatively, you can sign up using the form located at the bottom of this page.
The Sportif USA newsletter keeps you informed about new releases, sales, and other exciting updates.
Unsubscribe to the newsletter
To unsubscribe, you have two options:
1. Log in to your Sportif USA account, go to Account Settings, and uncheck the Exclusive Offers box at the bottom of the page.
2. Use the unsubscribe link at the bottom of any newsletter email.
Please allow 24 hours for your email address to be fully unsubscribed from our newsletter list. You can also email Customer Service at [email protected] and ask to be unsubscribed.
How do I update my account information?
Updating your account information is easy. Simply log in to your Sportif USA account and navigate to Account Settings in the top-right corner of the page. From there, you can update your name, email address, phone number, and password.
To update your address, go to the Addresses section, where you can edit, delete, or add a new address
How can I place an order with Sportif USA?
Order online:
Our online store provides safe and convenient shopping 24/7. Simply browse through our site, select the products you’d like, and add them to your shopping cart by clicking the "Add to Cart" button. When you're ready to check out, click the shopping cart icon in the upper-right corner of your screen. From there, you can review your items, add or remove products, and proceed through our secure checkout process to complete your order.
Order by Phone:
If you prefer to place your order over the phone, call us at 888-260-7676. Customer Service is available Monday through Friday, from 6 AM to 4 PM PT.
Order by Fax or Mail:
If you have a Sportif catalog, simply fill out the order form and send it to us for processing. Please include a daytime phone number or email address so we can contact you if needed. If you don’t have an order form, you can still place an order by including the following information:
• Style number, size, and color of the item you wish to order
• Full name
• Billing and shipping addresses
• Daytime phone number and email address
• Payment information (credit card number and expiration date)
Note: We do not accept checks, money orders, or COD.
Mail your completed order to:
Sportif Mailorder, Inc.
1415 Greg Street, Suite 101
Sparks, NV 89431
Fax: 888-711-2808 (available 24/7)
Do I need an account to place an order?
No, you do not need a Sportif USA account to place an order. You’re welcome to shop and check out as a guest—no sign-up or login required.
Do I need an account to place an order?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal, Pay Later, Google Pay, and Apple Pay. Debit cards are also accepted, provided they are issued by Visa or MasterCard and can be processed as credit.
Please note: We do not accept checks, money orders, or CODs. All prices are listed in U.S. currency.
Pay Later is not currently available to residents of Georgia, Missouri, New Mexico, North Dakota, South Dakota, Wisconsin, or any U.S. Territories.
When will my card be charged?
Your payment method will be charged at the time your order is placed. Depending on your payment provider, the transaction may appear as pending for a day or two before it is fully processed and posted to your account.
How long will it take to process my order?
We ship Monday through Friday between 8:00 AM and 3:00 PM PT. Orders are shipped within two business days unless otherwise specified. Orders placed before 9:00 AM PT (12:00 PM EST) typically ship the same day. Orders placed on weekends or holidays will ship out on the next business day.
Transit time is measured in business days which are Monday through Friday (excluding holidays).
Orders with expedited shipping must be placed before 9:00 AM PT, Monday through Friday, to be processed for same-day shipment.
Please note that orders requiring hemming will be delayed by 1–2 business days.
UPS 2nd Day and UPS Next Day shipping options do not include delivery on Saturdays, Sundays, or holidays. Additionally, UPS does not deliver to P.O. Boxes.
I haven’t received any emails about my order—what should I do?
A confirmation email is sent immediately after your order is placed, followed by a separate shipping confirmation email with tracking details once your order has shipped.
If you haven’t received either email, please double-check that the email address you entered with your order is correct. Then, check your spam or junk folder, as messages can sometimes be filtered there.
Can I change the shipping address on my order?
Our priority is to process and ship your order as quickly as possible. Once an order is placed, it is typically processed immediately. Depending on the timing of your order, we may or may not be able to make changes or cancel it. Please contact Customer Service via phone or live chat to inquire if it's possible to modify the shipping address for your order.
Can I make changes to my order?
As payment is processed at the time of purchase, we’re unable to modify orders once they have been submitted.
What’s the status of my order?
You’ll receive a confirmation email once your order is placed, followed by a shipping confirmation email with tracking details once your order ships.
You can also log in to your Sportif account at any time to view your order status and details.
How do I track my order?
To track your order, log in to your Sportif account and navigate to the Orders section. Select the order number you'd like to track—shipping details will appear on the lower right side of the page. Simply click the tracking number to view the latest updates on your shipment.
How long will it take for my order to arrive?
Delivery times may vary depending on the shipping carrier and your location. Please note that factors such as weather conditions, carrier holidays, peak shipping seasons, and incorrect shipping information can cause delays.
Orders shipped with free standard shipping typically arrive within up to 4 business days. If you need your order sooner, expedited shipping options are available at checkout.
For full details on shipping methods and estimated transit times, please visit our Shipping Information page here.
What is your price adjustment policy?
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of your original purchase date. To request a price adjustment for an online purchase, please contact us at 888-260-7676 or email [email protected] within the 14-day window. Be sure to include your order number in your message.
If your request meets the eligibility requirements, the difference will be refunded to your original form of payment.
Do you offer a guarantee?
All products are covered by a one-year guarantee against defects, starting from the date of purchase, with proof of purchase. This guarantee does not cover normal wear and tear
For any questions, please contact us at 888-260-7676.
Additionally, new, unworn, and unwashed items may be returned within 90 days of purchase. For more details, please review our Returns & Exchange Policy here.
Can I send a gift without including a receipt?
Absolutely! When sending a gift, simply enter your message in the "Order Comments" field on the shipping information page during checkout. A card with your message (e.g., "Happy Birthday! Love, Mary") will be included with the shipment. The invoice will not be included in gift shipments.
Have a Discount Code?
You can apply your discount code in your cart before checkout. The discount will be reflected at checkout. Please note that not all items may be eligible for discounts, as eligibility can vary by style, color, season, and may change at any time.
Shipping fees are excluded from discounts. Certain codes cannot be applied to Web Specials or sale items.
Discount codes that are valid for a limited time cannot be used for past orders. Be sure to verify that your code is still valid before applying.
For accuracy, we recommend copying and pasting the code to avoid any errors.
Why was my payment declined?
There are several reasons your payment may have been declined at checkout. First, double-check that the card number, expiration date, and security code were entered correctly. Missing, incorrect, or outdated information can prevent the payment from being processed.
Next, ensure the billing address and phone number you entered match the information on file with your card issuer.
If all the information is correct and you're still experiencing issues, we recommend contacting your card issuer for more details. You may also try using a different card or checking out with PayPal if you have an account.
I haven’t received any emails about my order—what should I do?
A confirmation email is sent immediately after your order is placed, followed by a separate shipping confirmation email with tracking details once your order has shipped.
If you haven’t received either email, please double-check that the email address you entered with your order is correct. Then, check your spam or junk folder, as messages can sometimes be filtered there.
When will my order ship?
We ship Monday through Friday between 8:00 AM and 3:00 PM PT. Orders are shipped within two business days unless otherwise specified. Orders placed before 9:00 AM PT (12:00 PM EST) typically ship the same day. Orders placed on weekends or holidays will ship out on the next business day.
Transit time is measured in business days which are Monday through Friday (excluding holidays).
Orders with expedited shipping must be placed before 9:00 AM PT, Monday through Friday, to be processed for same-day shipment.
Please note that orders requiring hemming will be delayed by 1–2 business days.
UPS 2nd Day and UPS Next Day shipping options do not include delivery on Saturdays, Sundays, or holidays. Additionally, UPS does not deliver to P.O. Boxes.
Why didn't my order qualify for free shipping?
If a discount code reduces your order net total below $99, standard shipping charges and any applicable taxes will be applied at checkout.
What’s the status of my order?
You’ll receive a confirmation email once your order is placed, followed by a shipping confirmation email with tracking details once your order ships.
You can also log in to your Sportif account at any time to view your order status and details.
How do I track my order?
To track your order, log in to your Sportif account and navigate to the Orders section. Select the order number you'd like to track—shipping details will appear on the lower right side of the page. Simply click the tracking number to view the latest updates on your shipment.
How long will it take for my order to arrive?
Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.
Orders shipped with free standard shipping typically arrive within up to 4 business days. If you need your order sooner, expedited shipping options are available at checkout.
For full details on shipping methods and estimated transit times, please visit our Shipping Information page here.
How can I sign up for delivery text messages or alerts?
Once your package has left our warehouse, Sportif is unable to provide real-time delivery updates. However, you can receive delivery notifications directly from the carrier by signing up for text or email alerts on their website. Simply visit USPS.com or UPS.com and enter your tracking number to manage your notification preferences.
Does Sportif Ship Internationally?
At this time, Sportif only offers international shipping to Canada.
What are your shipping and handling charges?
We offer free U.S. Priority Shipping on orders over $99 (net total after discounts). Priority shipments typically arrive within 3–4 business days after the order has been shipped.
2-Day and Next-Day shipping options are also available at an additional cost. For full details, including rates and delivery timeframes, click here
Why haven't I received my order yet?
If your order hasn't arrived as expected, here are a few steps you can take:
1. Check your order status
Start by reviewing your order status. This page will let you know whether your order is still being processed or has shipped, and it will include a link to your tracking information.
2. Review the Tracking Information
If your order has shipped, use the tracking number provided to follow its progress:
For USPS Priority shipments, visit USPS.com.
For UPS 2nd Day or Next Day deliveries, go to UPS.com/Tracking.
Tracking updates will provide the most accurate delivery information available
USPS Shipping
If your USPS tracking number hasn't updated in several days, or if it's marked as delivered but you haven’t received your package, here are a few steps you can take:
- Contact your local post office to check if they’re holding the package.
- Check around your home or property. USPS may leave packages in less visible areas for security, or with a neighbor if no one is available to receive it.
- Ask others at your address if they may have accepted the package on your behalf. In many cases, the item was received and set aside without your knowledge.
If you've completed these steps and still can't locate your package, feel free to contact Customer Service for further assistance.
International Standard Shipping
Please note that international shipments may be delayed due to customs processing, border controls, or other routing factors. While most international orders arrive within 1 to 3 weeks, delivery may take up to 5 weeks in some cases.
If your order hasn’t arrived within this time frame, we recommend checking with your local postal service and customs office to determine if the package is being held for any reason.
UPS Express Shipping
For any inquiries regarding your UPS shipment, please contact UPS Customer Support at 1-800-742-5877 for further assistance.
What is the return policy?
We offer a 90-day return policy, with some exclusions. For full details, please visit our Return Policy page here.
Need a return label or return form?
If you did not receive your return label or have misplaced it, please contact Customer Service, and we will promptly email you a replacement.
Can I return an item using my own label?
Yes, you may use your own shipping label to return items. For your protection, we recommend ensuring your return package is tracked, and keeping a record of the tracking number. By using your own label, the return shipping fee will be waived, and you will receive a full refund for the item(s) returned.
Please complete the return form on the back of your packing slip and include it with the merchandise you're returning to:
Sportif Mailorder, Inc.
1415 Greg Street Suite 101
Sparks, NV 89431
How can I track my return?
To track your return, simply note the tracking number on your return label. You can track your package through UPS.com or contact Customer Service for assistance.
How long will it take for Sportif to process my return/refund?
Return processing typically takes 7-10 business days after your package is delivered to our warehouse.
During peak periods (such as holidays, sales, or special events), processing times may be longer than usual. If you provided an email address, you’ll receive a notification once your return is received and your refund has been processed.
After processing, please allow an additional 2-7 business days for the refund to appear in your account, depending on your credit card provider’s processing times.
How will I receive my refund?
All refunds will be credited back to the original payment method used for the purchase. If you paid with a disposable gift card, please retain the original card, as it will be required for any returns. Please note that it may take 2-7 business days for your credit card provider to process and post the refund to your account.
Sportif does not offer store credit.
How can I exchange a gift I received?
Please complete the section labeled "How to Return Gifts" at the bottom of the return form with your contact information. You may also use the blank space provided to let us know what you would like in exchange.
Do you offer a guarantee?
All products are covered by a one-year guarantee against defects, starting from the date of purchase, with proof of purchase. This guarantee does not cover normal wear and tear.
For any questions, please contact us at 888-260-7676.
Additionally, new, unworn, and unwashed items may be returned within 90 days of purchase. For more details, please review our Returns & Exchange Policy here.
What should I do if the item I received is damaged or has a defect?
You have one year from the date of purchase to return an item that is defective due to a manufacturing issue. Please ensure the item is in clean condition. Note that the guarantee does not cover normal wear and tear. To return a defective item, please send it to:
Sportif Mailorder, Inc.
1415 Greg St Suite 101
Sparks, NV 89431
WE'RE HERE TO HELP
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To contact us via live chat, use the chat box at the bottom of your page.