Sportif Help Center and FAQs

How can I contact Sportif Customer Service?

Sportif Customer Service Representatives are available to assist you by live online chat, phone, or email Monday-Friday, 6 AM – 4 PM PST. To contact us click here.

 

Can I pay with PayPal?

Absolutely! PayPal is one of the payment methods we accept at checkout. To pay by PayPal, once you've selected all the items you'd like to purchase, you can checkout via PayPal by selecting the yellow PayPal Checkout button from your cart.

From there you'll be directed to login to your PayPal account before selecting from your preferred payment methods and shipping addresses associated with your account. Once those are selected, you will be redirected back to the Sportif checkout. Here you will be able to confirm everything is correct and finalize your order. Once your order is placed, you'll receive your Sportif order confirmation email as well as your PayPal receipt at the email address linked to your PayPal account.

You can also pay by PayPal during the checkout process from the last step of checkout. Simply select PayPal in the Payment Info section of checkout and you'll be directed to login to your PayPal account to coordinate payment. If you check out with PayPal this way, your shipping information will be collected during the Sportif checkout process.

 

Does Sportif offer repairs?

We can repair Sportif garments at a nominal fee. All Items to be repaired must be clean before sending them to Sportif.

If you have any questions, please call Customer Service. Sportif Customer Service Representatives are available to assist you by live online chat, phone, or email Monday-Friday, 6 AM – 4 PM PST. To contact us click here.

To submit an order online for a repair, click here.

 

Does Sportif offer hemming?

Hemming for pants is available for $5.95 per pair. You may choose any length from 27" to 35" on most styles. You can also choose from a straight hem or a cuffed hem. Orders requiring hemming under 27" can be called in to Customer Service. Pants hemmed under 27" are not returnable. Some exclusions apply.

To order pants custom hemmed under 27 inches online: Select any length in the hemming options drop down and be sure to enter your instructions in the Order Comments field. For example: CUSTOM HEM TO 25 inches. I am aware the pants are not refundable.

 

Where can I find a guide to Sportif stretch products?

Designed for comfort and mobility, Sportif's exclusive stretch fabrics have been delighting our customers for over 40 years. Here you will find information regarding our Core Spun Technology, Mid-Weight Twill and Tropical Twill fabric types. Sportif Stretch Guide

 

How can I determine which size is right for me?

We have a size chart and instructions on how to measure your waist and inseam.
To view sizing chart information, click here.
To view hemming information, click here.

 

Why is the color of my product different in person from what I saw on your website?

We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-888-260-7676. We also offer a return/exchange policy if you are not satisfied with your purchase. For more details, please visit our returns page here.

 

How can I find an item online that I saw in the Sportif catalog?

    • Our catalogs include the item's product ID or style number to the right of the style name.
    • Enter this style number into the search tool at the top of the Sportif.com site page and select the magnifying glass
    • If you don't have the item's style number, you can also search using the item's name or a short description
    • Once the information is entered, click the magnifying glass and your results will populate.

 

How can I get a catalog mailed to me?

Thank you for your interest in our catalog. To request that a catalog to be mailed to you please click here.

 

Does Sportif have an email list? How can I start receiving emails?

Yes, Sportif does have an email list. To sign up, enter your email address at the bottom of this page.

 

Where can I leave a review about an item I purchased?

To leave a review, photo or video on a previously purchased item, navigate to the product page for your item on Sportif.com, and scroll down to the reviews tab. Click "Write a Review" at the top right. These reviews help other customers in choosing the best products for them. We’re always happy to hear your feedback!

 

When writing your review, keep in mind:

    • Focus on the product and your experience with the product
    • Provide details about why you liked or did not like the product

 

I have comments to make about your products, where may I send them?

We love to hear your feedback, good or bad. Send your comments and suggestions to [email protected].

 

Can I order from Sportif USA if I live in Canada?

Yes, you can order online from our website.

 

Does Sportif USA sell gift certificates/gift cards?

Not at this time.

How do I open a Sportif USA account?

First of all, welcome! You can open a Sportif account here. Enter your information in the fields provided. You can also choose to join our weekly newsletter to be the first to know about new styles, sales, and other information. Once your account is active, you're all set! Feel free to login and browse, shop and leave reviews.

 

Why can't I login?

Here are some tips + tricks to help if you're having trouble logging in to your Sportif USA account.

Forgot your password?
You can log in with your email address. If you forgot your password, get a new one here. Enter the email address associated with your Sportif USA account, and we'll send you a reset password link.

Password isn't working?
Request a new password here.

Didn't receive your reset password link?
Check your spam folder and add Sportif.com to your safe list. You should receive the password reset notification email within a few minutes, but it can take up to 15-20 minutes. Check back a little later if you don't receive it right away.

No record of a Sportif USA account?
If you don't have an account and would like one, you can open one here.

If you aren't sure, try requesting a new password here. If you have an account, a reset password link will be emailed to you. If you don't have an account, we'll let you know there's no account under that email address and you can sign up for a Sportif USA account.

How can I reset my password?

  • Navigate to the Sign In page on Sportif.com
  • Click “Forgot your password?” next to the sign in button
  • Enter your email address in the space provided and click reset password
  • If you have created an account in the past with the email address you entered, you will receive a password reset email. (If you don't receive this e-mail, please check your junk mail folder or contact Customer Service for further assistance).
  • Check your email for the reset link. (If you have ad blockers or pop-up blockers enabled on your browser, we recommend disabling them for this process).
  • Open your email from Sportif and click “Set a New Password”.
  • Enter your new password in the fields provided and click “Continue”
  • You will see a message in green confirming “Your password has been successfully updated.” You will receive an email confirmation as well.

You will now be able to enter your email address and new password and log in to your account.
If you didn't receive a password reset email:

  • Check your junk or spam folder to see if the link ended up there.
  • You might not have a Sportif USA account set up. Try creating a new account using your email address.

If you are still unable to reset your password, please contact Customer Service.

 

Where do I find my order history?

Want to review a past order? Having a Sportif USA account makes it easy to see all your orders. When you log in to your Sportif USA account and place an order, your order history is saved in your account and you’ll earn reward points for each purchase you make.

To access your order history, log in to your Sportif USA account and go to Account in the menu on the top right-side of the page. On the Account page, select the Orders tab to see all the orders placed while logged in. Click on the order number to view the order details.

 

How do I subscribe or unsubscribe from the newsletter?

Subscribe to the newsletter
You can log into your Sportif USA account, go to your Account Settings and check the Exclusive Offers box at the bottom of the page or you can sign up at the bottom left of this page. The Sportif USA newsletter gives you some great new information about new releases, sales and other exciting news.

Unsubscribe to the newsletter
If you'd like to unsubscribe, there are two options. You can log into your Sportif USA account, go to your Account Settings and uncheck the Exclusive Offers box at the bottom of the page or unsubscribe using the link at the bottom of your newsletter. Please allow 24 hours for your email address to be fully unsubscribed from our newsletter list. You can also email Customer Service at [email protected] and ask to be unsubscribed.

 

How do I update info in my account?

If you'd like to make any updates to your account, we made it easy to update any information from your Account settings page. Simply log in to your Sportif USA account, and go to Account Settings on the top right-side of the page to access your Account settings (Name, Email address, Phone number, Password). If you need to update an address, go to Addresses to edit, delete or add an address.

How can I place an order with Sportif USA?

  • Order online:

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the shopping cart in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

  • Order by phone:

If you prefer to place your order over the phone, please call us at 1-888-260-7676. Customer Service is available by phone Monday - Friday, 6am - 4pm PST.

  • Order by Fax or by mail:

If you have a Sportif catalog, just fill out the order form and send it to us for processing. Please be sure to include a daytime phone number or e-mail address so we can contact you with any questions we may have. If you do not have an order form, it's still a breeze to order, just include the style number, size and color of the item you would like to order and your personal information:

Full Name
Billing Address/Shipping Address
Daytime Phone Number/E-Mail Address
Payment Information (Credit Card number with Expiration Date)

We do not accept checks, money orders, or COD.

Send your completed order to:

Sportif Mailorder, Inc.
1415 Greg Street Suite 101
Sparks, NV 89431

Fax 1-775-356-3567 available 24-hours a day, 7-days a week.

 

Do I need an account to place an order?

Nope! You are welcome to place an order without having to create a Sportif USA account. No sign-up or login is required to order.

 

Which forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, American Express and Discover) PayPal, Pay Later, Google Pay, and Apple Pay. Debit cards are also accepted. They must be connected with Visa or Mastercard and processed as a credit card. We do not accept checks, money orders, or CODs. All prices are in U.S. currency. For your protection, we require that the billing telephone number and the billing address match the address that is on file with the debit/credit card issuing bank.

Pay Later is not currently available to residents of Georgia, Missouri, New Mexico, North Dakota, South Dakota, Wisconsin, or any U.S. Territories.

 

When will my card be charged?

As soon as your order is placed, your payment method will be charged for the items ordered. If you decide to cancel your order or request changes once your order is placed, a refund will be issued for the charge. Depending on your payment method, you may see the transaction as pending for a day or two before the charge posts to your payment account.

 

How long will it take to process my order?

Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays will ship out on the next business day. Transit time is measured in business days which are Monday through Friday (excluding holidays).

Orders with expedited shipping must be placed before 9:00 AM PT, Monday through Friday, to be processed for same-day shipment.

 

Why didn’t I receive my order or shipping confirmation email?

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder.

 

Can I change the ship to address on my order?

Our top priority is to ship your order quickly. Once an order is placed, we begin processing it immediately. Depending upon when the order was submitted, we may or may not be able to cancel or make changes to the order. Contact Customer Service by phone or live chat to find out if this is an option for your order. Contact us here.

 

Can I cancel or make changes to my order after placing it?

Our top priority is to ship your order quickly. Once an order is placed, we begin processing it immediately. Since your payment information is charged when the order is placed, we are unable to make changes or cancel an order after it has been submitted.

 

Order Status

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your Sportif USA.com account to view your order information.

 

How do I track my order?

To track your order, log in to your Sportif.com account. Go to Orders, click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order.

 

How long will it take for my order to arrive?

Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.

Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page here for full details and transit times.

 

What is your price adjustment policy?

If an item purchased on Sportif.com goes on sale within 14 days of the shipping date, we’ll refund you the difference. Please contact Customer Service, we’ll be happy to help!

 

Do you offer a guarantee?

All products are guaranteed from defects for a full year from the date of purchase with a proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-888-260-7676 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. For more details, click here for our returns / exchange policy.

 

Can I send a gift with no receipt included?

Yes! When sending a gift, enter a message in the “Order Comments” field on the shipping information page during checkout and a card will be included with your message on it. ("Happy Birthday! Love Mary") The invoice will not be included in these shipments.

 

Have a Discount Code?

You can enter a discount code in your cart before checkout. Discounts will be reflected at checkout. Depending on the discount code you are using, not all items may eligible for a discount with your discount code. Eligibility can vary by style, color or season and can change at any time.

Shipping fees are excluded. Certain discount codes cannot be applied to Web Specials or sale items.

Discount codes available for a limited time cannot be applied to past orders. Be sure to check that your code is valid.

We recommend copying and pasting to avoid any typos.

 

Why was my payment declined?

There are a few reasons that may cause an order to be declined at checkout. First, make sure the card number, expiration date, and security code are entered correctly. If any of these details are incorrect, missing, or outdated, your payment will not be accepted

Next, ensure there are sufficient funds available on the card and that the billing zip code matches the card used. If the information you are entering is correct, the billing zip matches, and there are sufficient funds on the account, we recommend calling your card company for more information. If you continue to have problems using your card, we suggest trying a different card or placing the order using PayPal instead if you have a PayPal account.

Why didn’t I receive my order confirmation or shipping confirmation email?

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. If you do not receive these emails, please check your spam/junk folder. If you did not receive the email confirmations you may have mistyped your email address associated with you order. Contact Customer Service for assistance.

 

When will my order ship?

Our warehouse is located in Northern Nevada. We ship orders between 8am and 3pm (PST) Monday through Friday. All orders are shipped within 2 business days unless otherwise noted. Orders placed before 9:00 AM PST (Noon EST) usually ship out the same day.

 

Why didn't my order qualify for free shipping?

If a discount code brings the net order value below $99 you will be charged shipping and any sales tax from shipping.

 

Order Status

We send out a confirmation email when the order is placed. After the order ships, you will receive a shipping email that includes tracking information. You can also log in to your Sportif.com account to view your order status and tracking information.

 

How do I track my order?

Log in to your account at Sportif.com. Go to the Orders tab. Click on the order number for the order you would like to track. Shipping details will be provided on the lower right side of the page. You can click on the tracking number to track your order or copy and paste it on the carrier’s website. You can also sign up on the carrier’s website to receive updates while your package is in transit.

 

How long will it take for my order to arrive?

Delivery times can vary depending on the carrier and delivery location. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.

Free shipping can take up to 4 business days to arrive. Faster shipping options are available during checkout; please see our Shipping Information page for full details and transit times.

 

How can I sign up for delivery text messages or alerts?

Sportif USA is not able to provide delivery information for packages that have left our warehouse. If you would like to be notified by the carrier when they expect to deliver your package, you can sign up for notifications by text or email on the carrier’s website at either USPS.com or UPS.com

 

Does Sportif Ship Internationally?

International shipping is limited to Canada only.

 

What are your shipping and handling charges?

We offer FREE Priority US shipping on orders over $99. Products ordered with priority shipping normally arrive within 3-4 business days after your order is shipped. 2-Day and Next-Day shipping is available for an additional charge. Free shipping applies to the NET amount of your order. Click here for more information.

 

Why haven't I received my order yet?

If your order hasn't arrived by the time you think it should have, here are some steps you can take:

  • Check Your Order Status

You can start by checking your Order Status. Your Order status page will provide you with your order status (whether your order is being processed or has shipped) and will include a link with your tracking details.

  • Review the Tracking Details

If your order has shipped, you'll have a tracking number for your shipment. If your order shipped via USPS Priority you can track your package at USPS.com. If your order was shipped UPS 2nd Day or Next Day, you can track any UPS shipments at UPS.com/Tracking

 

USPS Shipping

If your USPS tracking number has not updated in several days, or if it shows the order as delivered and you haven't received it, check with your local post office to see if they may be holding the order. It's also a good idea to check outside your home. Sometimes the post office will hide a shipment or leave it with a neighbor if no one is home to accept it. Please ask any other individuals at the location if they might have received the package for you. Many times, a lost package was simply received and set aside by someone else and then forgotten.

 

International Standard Shipping

Keep in mind, some international shipments can be delayed at country borders, customs, or other routing destinations along the way. International orders should arrive in 1 to 3 weeks, but can take up to 5 weeks for delivery. If you still don't have your order after the time frame provided, check with your local postal and customs offices to see if they are holding your order.

 

UPS Express Shipping

If your order was shipped via UPS, contact UPS Customer Support for more information: 1.800.PICK.UPS (1-800-742-5877)

What is the return policy?

We have a 90-day return policy. Some exclusions apply. For more details, please visit our returns page here.

 

Need a return label or return form?

If you did not receive the return label or have misplaced it, simply contact Customer Service and we will email you a new one promptly.

CLICK HERE TO PRINT A RETURN FORM

 

Can I return an item using my own label?

Yes. You can use your own label to send in your return. For your protection, you may wish to ensure your return package and keep a record of your tracking number. In this case, the return shipping fee would not be applicable and you would receive a full refund for the item(s) you return.

Complete the return form on the back of your packing slip and send it along with the merchandise you wish to return to:

Sportif Mailorder, Inc.
1415 Greg Street Suite 101
Sparks, NV 89431

 

How can I track my return?

If you need to track your return, you can make a note of the tracking number on your return label and track it on UPS.com or contact Customer Service.

 

How long will it take for Sportif to process my return/refund?

Return processing typically takes 7-10 business days after the package is delivered to our warehouse.

During peak times (holidays, sales, special events, etc.) it can take longer than normal to process. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed.

Once completed, it may take your bank an additional 2-7 business days to post the refund to your account.

 

How will I get my refund?

Sportif USA does not offer store credit. All refunds are applied back to the method of payment used to make the original purchase. If you use a disposable gift card, please have the original card available if you plan to return an item. It may take your bank an additional 2-7 business days to post the refund to your account.

 

Exchanges

For credit card security purposes, exchanges are made in two steps: returning and re-ordering. A new order will need to be submitted and charged to your credit card.

 

How do I exchange a gift?

Exchanges are made in two steps: returning and re-ordering. You may return new, unworn, unwashed items within 90 days. A pre-paid shipping label is included in your package for your convenience. A packing slip with a return form on the back is also included. At the bottom of the return form is an area, "How to return gifts", please be sure to complete this area of the form with your information. You can use the blank space at the bottom to let us know what you would like instead.

 

Do you offer a guarantee?

All products are guaranteed from defects for a full year from purchase date with proof of purchase. Guarantee does not cover normal wear and tear. Please call us at 1-888-260-7676 for questions. New, unworn and unwashed items may be returned within 90 days of purchase. Click here for our returns & exchanges policy.

 

How can I send back an item that is defective?

You have one year from date of purchase to return an item that has a manufacturer defect. Items must be in clean condition. The guarantee does not cover normal wear and tear. Send item to:

Sportif Mailorder, Inc.
1415 Greg St Suite 101
Sparks, NV 89431

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