FAQs

HOW CAN I CONTACT SPORTIF CUSTOMER SERVICE?

Sportif customer service representatives are available to assist you Monday through Friday from 6am to 5pm, and Saturday from 8am to 4pm PST.

To contact us by email or telephone, please click here.

HOW CAN I PLACE AN ORDER WITH SPORTIF?

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping cart using the "Add to Cart" button. When you are ready to check out, click on the "My Cart" in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

For information on ordering by phone, fax, or mail, please click here.

WHAT ARE YOUR SHIPPING AND HANDLING CHARGES?

We offer FREE USPS priority shipping and exchanges within the U.S. for all orders over $99. Products ordered with priority shipping normally arrive within 3-4 business days. UPS 2-day, next day and International shipping are also available for an additional charge. Free shipping applies to the NET amount of your order.

For more information on our shipping rates and services, please click here.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards (Visa, MasterCard, American Express and Discover) on our web site, as well as over the phone with mail orders. All prices online are shown in U.S. currency. We no longer accept checks, money orders or COD.

For information on ordering by phone, fax, or mail, please click here.

WHAT IS YOUR GUARANTEE?

Everything we sell is fully guaranteed. To review our policy, click here.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year. For more information on processing returns and exchanges, please click here.

CAN YOU REPAIR SPORTIF STRETCH PRODUCTS?

Yes, if it has been within one year of purchase. After a year we can do repairs for a nominal fee and shipping costs. We can only repair Sportif Stretch products. They must arrive to us in clean condition. Call Sportif at 1-888-260-7676 for details. Click here to download our repair ticket form.

IS THERE A HEMMING SERVICE FOR PANTS?

Yes! Hemming for pants is available for $5.95 per pair. You may choose any length from 27" to 35", straight hem or a cuffed hem on most styles. You will have the opportunity to specify your hemming needs during the ordering process, after you select your size and color. Orders requiring hemming under 27" need to be called in to customer service. Those hemmed under 27" are not returnable. Some exclusions apply.

CAN I SEND A GIFT WITH NO RECEIPT INCLUDED?

Yes! When sending a gift, enter a message in the “Gift Message” field on the Shipping Info page during checkout and a card will be included with your message on it. (Like "Happy Birthday! Love Mary") The invoice will not be included in these shipments.

DOES SPORTIF SELL GIFT CERTIFICATES/CARDS?

Not at this time.

WHY IS THE COLOR OF MY PRODUCT DIFFERENT IN PERSON FROM WHAT I SAW ON YOUR WEBSITE?

We make every effort to display our clothing and accessories as accurately as possible; however, actual colors may vary from the color on your screen due to monitor color variations. Customer service would be happy to answer any questions you may have about our products while you are shopping. You can contact customer service easily through live chat or by calling 1-888-260-7676. We also offer a return/exchange policy if you are not satisfied with your purchase. Please see our returns and exchanges page for more details.

HOW CAN I GET A CATALOG MAILED TO ME?

If you would like to receive our catalog in the mail, we will be happy to send you one free of charge here. However, for the most up-to-date availability of products we do recommend our website where you can shop 24/7, sportif.com

DOES SPORTIF HAVE AN EMAIL LIST? HOW CAN I START RECEIVING EMAILS?

Yes, Sportif does have an email list. To signup, please enter your email in the signup field in the footer of our website below. Once entered, you'll join our e-community and start receiving weekly emails.

IS IT SAFE FOR ME TO ORDER ONLINE?

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. For more information on our privacy and security policies, please click here.